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Archive for the ‘Resume advice’ Category

An Interview with an Agency Recruiter

Friday, December 18th, 2009

The following is an interview conducted by my friend Rosa E. Vargas, a triple certified writer, including the elite Master Resume Writer credential. Her company can be found at http://www.creatingprints.com/ and for great career advice follow her on Twitter @resumeservice. The recruiter is me, Audrey Chernoff one of the founders of the new job board, www.hirefinders.com. I sound mean, but I am not, I promise. You can follow me at @HireFinders_ and @HCRGroup.

What is the biggest misconception job seekers have about what recruiters do?

I am going to be truthful and this may seem harsh, but many people do have this misunderstanding.

Job seekers often believe that the recruiter works for them, however many third party recruiters work on commission only (no salary) and only get paid for the placements they make. The company is the client, not the candidate, and the company pays the recruiter once a placement is made and stays for an agreed upon time.

So, often a candidate will treat a recruiter as if they are a career counselor and this is not what the recruiter is being paid to do. Treat the interview with a recruiter as just that, an interview for a job. If you are too confiding or have disdain for the recruiter because they are a recruiter, this could backfire and you could lose the opportunity to be presented to a great job. If a recruiter offers you advice on your career or resume, thank them. They are not receiving compensation and are truly doing you a favor.

How can job seekers ‘get in’ with a recruiter (i.e., best places to find them)?

Recruiters are easy to find. Just post your resume on the job boards and have a complete LinkedIn profile. Answer the ads for jobs that you find online. If you are right for the position, a recruiter will reach out to you. There is almost never a reason to reach out to a recruiter without having them contact you first. Recruiters are paid high fees to find candidates that exactly match the company’s job descriptions. If you are a so-so match you would have a better chance by submitting yourself directly to the company and trying to find a person you know who could recommend you to that company.

What is the worst thing a job seeker has done to ruin their chances with you?

I am actually the kind of recruiter who spends time with the candidates and cares. The worst thing a candidate can do is be rude to me, because I have treated them with respect and expect the same.

Can you tell when a resume is professionally written and does that bother you?

I cannot tell if a resume has been professionally written and would not care if it was. What does bother me are poorly written resumes or careless mistakes.

What do you wish you could see more often on a resume?

The month and year for each position, both start and ending dates. If all you have is the year, I have to ask, because you could have only been there for one week.

What do you hate to see on resume?

Hobbies, I take them out before I submit them to clients.

Do you read cover letters?

No. My day is too busy for that.

How would you advise job seekers to best get to an employer through a recruiter?

Treat the interview with the recruiter as seriously as you treat any other job interview.

Do you like it when job seekers follow up and thank you?

Of course.

How do you feel about pushy job seekers who keep calling you to find out if they got the job?

I understand how they feel, they just have to realize when we are busy, we are working on many different jobs at once. Generally, if we have any news from a client, they will be the first to know.

Where do recruiters mostly search for candidates? Do you use job boards?

There are many places and ways to search. Sometimes we look for candidates who are not actively looking for a new position, but the people reading this interview are probably actively looking. So, if you are on the market, definitely Linkedin, the job boards and even Twitter. Recruiters are constantly posting their jobs on Twitter in the hope that someone will respond.

Bullet Point to the Head–How Recruiters Scan Resumes

Thursday, August 6th, 2009

I read this on ERE, a site for recruiters, and probably found this article because of twitter. Written by Matthew Charney, I am republishing it here because it is so funny and true, unfortunately. If you are seeking a new job, read this carefully as it will give you tips on what to leave in and remove from your resume.  Matthew’s bio can be found here: http://www.linkedin.com/in/mattcharney and I hope this helps him find his next great position soon.

As a (once and future) corporate recruiter “actively looking for his next opportunity,” (translation: unemployed and hitting refresh on Indeed.com), I’ve had the opportunity, for the first time in my career, to experience life across the desk, as one of the unwashed masses yearning to breathe free.

Interesting paradigm shifts have occurred. An interview has gone from a job function to an event worthy of a phone call to mom; I no longer screen my calls, and in fact, am excited when the phone rings; and, of course, the worst of it all: I’ve become the target of a billion-dollar industry of profiteers who promise to give my search the winning edge, but they’re no longer contingency recruiters on biz dev calls. That, at least, would represent a career opportunity.

Let me be clear: I actually admire those who have figured out a way to monetize providing services to the unemployed. Most marketers would probably, conducting a SWOT analysis, point to the fact that categorically, those without jobs who are “actively looking” likely lack disposable income. But, you see, that’s capitalism in action.

Perhaps the most common service offered is professional resume writing. These services promise that, for anywhere between 400 and 800 dollars, a professional resume writer will not only critique your resume, but also work with you to create a resume guaranteed to “break through the clutter” by using better verbs to craft the “story of your career.” Corporate recruiters, apparently, have very strict guidelines for formatting on a resume, and a secret code known only to them and somehow cracked by the Professional Resume Writer’s Association. I must have missed that workshop at ERE, but I suppose so too did a lot of my colleagues, who I have seen commit such violations to code as cut and pasting resumes off of Monster into Word or forwarding horrifically misformatted LinkedIn profiles to hiring managers.

Since there seems to be an interesting amount of conspiracy theory around how recruiters read resumes (if they do at all, since apparently, talent acquisition systems are to candidates what the Meadowlands are to Jimmy Hoffa), I hope to add to the body of knowledge and present, from first-hand observation, how recruiters read resumes. And we do. Hundreds of them, every day, but there’s a method to our madness: overstaffed, overworked, we’ve developed a short-hand to get through that resume. It involves a few simple steps.

  1. Recruiter tears off cover letter (or, more likely, doesn’t bother opening the attachment in the ATS). Since most resumes lead with an objective statement (which are always subjective, in a nice bit of irony), we can only handle so much generic doublespeak in one sitting. Recruiters also don’t normally read objective statements, because the objective is pretty apparent when you send in a resume … to get a job. Everything else is window dressing.
  2. Recruiter looks at the candidate’s mailing address. If it’s going to require relocation or there’s any chance the commute is going to come up during salary negotiation, then on to the next candidate. Many resumes do indicate that the person will pay out of pocket to relocate and interview, which raises an immediate red flag as to why. We have enough desperation in our lives already. We’re recruiters, for heaven’s sake. This rule, of course, only applies to applicants, not passive candidates. If you’re top talent with a niche skill set, we’ll relocate you from Zanzibar, if that’s what it takes. Unless, of course, you require visa sponsorship. We have our limits, you know.
  3. Recruiter looks at company name. If we, in our infinite wisdom of all companies, do not recognize the company, we will move on, because there’s so much truth that branding is everything. You’re only as good as your last company, unless you have the letters CPA, MD, or JD after your name. Conversely, if the company has been in the news as either an acquisition target or a source of corporate scandal, on to the next resume (assuming the recruiter reads anything BUT resumes, which most do not). So it goes.
  4. The candidate’s most recent title must be in the same ballpark as the job for which they are being considered. There are some notable exceptions: candidates coming from the financial services industry, for instance, where we well know that interns are Assistant Vice Presidents, or consulting, where the titles are intentionally vague (Analyst, Associate, etc.) and flat so that everyone can be billed out at the same exorbitant rate. Traditionally, though, if you’re a Marketing Manager applying for a Marketing Manager job, then we’re still reading. If you’re looking for a step up, well, best of luck to you, because we promote from within, which will later be transformed into a selling point when offered a lateral move. If you’re looking to gain experience and aren’t title conscious, and are willing to lop off silly corporate constructs such as the word “Senior” or “Executive” from your title for a clearly better opportunity, you are the ideal candidate. But not for our corporate culture, which as a heavily matrixed, hierarchical organization, is obsessed with titles as a designator of worth. Without them, how would you know your place?
  5. If you don’t require relo, work for a brand name company and have the same title as the position you’re applying for, then it’s on to the first listed experience on the resume. Then we become Goldilocks … too heavy or too light? Here’s a rule of thumb. Refer back to the job description. Take the number of years of experience and add two … postings are a lot like dating in reverse. If the job’s looking for five years, the recruiter is looking for seven; 10 years means 12, and so on, until you hit the 20-year mark, whereby it’s onto the next resume because you’re “overqualified.” Besides, anyone who began their career prior to 1985 likely wears cardigans, talks about Andy Rooney around the water cooler, and will complain incessantly about how cold the office is when they’re not using their Dictaphones to compose correspondence. It’s a strange new world out there … and your Facebook page does little to convince the recruiter otherwise. Although interesting Matlock widget … It’s all about millennial now, which is why recent college grads are so successful in finding immediate, meaningful employment.
  6. Education check: Recruiters assign a baseline value of zero for a bachelor’s degree in a related discipline, which is to say, none of you crazy liberal or fine arts majors who spent your way doping through college while the rest of us were studying differential calculus need apply. We’re still bitter. A.A. on a resume? Take 12 steps back. Add one point for a Master’s, add two points for an M.B.A. (2.5 if it’s from a top-25 program), and subtract one point for a PhD. You’re probably either too smart to function here, or you’ve come crawling back from the Ivory Tower with a foiled plan B and the debt to prove it. Subtract the term “viable candidate” if secondary education has come from an institution whose admissions criteria involve clicking through pop-up ads or calling an 800 number on the side of the bus. While you’re obviously easy to close, we’ve got our shareholders to think about, and you’ve demonstrated little knowledge of the concept of “ROI.” The Phoenix will rise from the ashes only in myth. In reality, you should have saved those 30k for the premiums you’re about to pay on our “comprehensive” health benefits package. Oh, yeah. And we offer tuition reimbursement. Eh, too late.

Average time for these steps for an experienced corporate recruiter: 15 to 20 seconds. If you pass this initial scan, maybe then we’ll drill down past the keywords, unless you’re so impressive you’re out of our price range.

Alternatively, if you have a funny name, or if there’s obvious irony (a “Lean Executive” at Krispy Kreme, for instance, or the recent Monster headline, “Desperate Single Mom Willing To Do Anything”) or mention your work as a runway model or professional athlete, prepare to have your resume circulated to the entire staffing department.

Of course, what do I know? If I was such an expert, I’d have a job. Like being a professional resume writer.

 

Transform Just-My-Job Statements into Resume Accomplishments

Thursday, July 30th, 2009

The following is great resume advice from my friend, Rosa Vargas. Not only is she my friend, this is her second post on this blog and she is a certified resume writer and can be found tweeting great advice as @resumeservice on twitter. You can find her blog and her resume writing business on http://www.creatingprints.com/

 

You have no idea how often one of my clients has said, “I have no accomplishments to give you — I just did my job.” You also have no idea how many times they were wrong!

Some of you may not have extraordinary accomplishments to include on your resume; Let’s be honest and admit that some of you did not achieve employee of the year; did not become top five in your region in sales; did not devise a strategy that captured millions for the company (stick with me. I am going to a happy place soon), and did not become the youngest executive in your company. Yes, some of you “just” did your job. However, you executed your accountabilities well and consistently! Am I right? If you performed your job correctly, you are a key part of a functioning team. You are also valuable to your co-workers and you are an essential contributor to your company’s success – you just have to put it in writing!

Now, this post does not apply to everyone and I am not promoting that you underachieve—my point is that in order to have leaders we need to have team members that are cooperative and willing to follow. So, listen up! I am going to teach you how to highlight the value you bring your team in your supporting role. You will see how you can take a “just-my-job” statements and transform it into a hire-me achievements.

Examples of Just-My-Job Statements into Accomplishments

1.          Entrusted with additional and more imperative accountabilities. (Before: I received sort of a promotion. They gave me more responsibilities that they did not give everyone else, but did not pay me for it.)

2.         Earned a salary increase for consistently meeting all expectations and repeatedly earning exceptional performance reviews. (Before: They gave me a raise because I did my job correctly and performance reviews were up. I always did well.)

3.         Alleviated under staffing by working extra hours during holiday and peak times. (Before: My boss always asked me to work longer hours when things were really busy. She did not offer overtime to many others.)

4.         Communicated with superiors and customers in a friendly and positive-oriented manner, adding to a cohesive work environment. (Before: I got along well with colleagues, customers, and bosses. I was never a troublemaker.)

5.         Contributed to team efficiency by training and guiding new hires. (Before: I often helped new employees. They thanked me but there was no additional pay as I did not have to develop a training program. It was more side by side training)

6.         Offered colleagues words of encouragement, nurturing company culture. (Before: everyone always came to me with a gripe about our leaders. I usually calmed them down.)

7.         Selected to help at another location or department. (Before: They often sent me to another location to help because I was a good employee)

8.         Developed a reputation for consistency, reliability, and dedicated work ethic. (Before: My boss told me that everyone should be as easy to manage as I am. That she appreciates my work ethic)

9.         Sustained workflow by maintaining an impeccable attendance record. (Before: I was always on time to work and never called out.)

10.       Saved the company time /money by preventing costly errors. (Before: One thing I always did is I made sure I did things correctly and did now screw up.)

11.        Aided coworkers by stepping up and working their shift, helping preserve a working schedule. (Before: My colleagues often asked me to work for them when they could not come to work and the schedule had already been established. It would have gotten them in trouble and our whole department schedule would have been out of balance.)

Of course, the above are concise and few examples of how you can transform an ordinary-sounding sentence or comment into an accomplishment / achievement. These achievement statements are not 100% ready to become resume statements–a bit more polishing is in order. But, I hoped to quickly demonstrate the spin strategy. Now that you have been introduced to a different perspective, do you still think you just performed your job?

Your Resume is Dead. Long Live Your Blog!

Tuesday, June 23rd, 2009

Today’s post is another great article from Ryon Harms, the founder of the http://thesocialexec.com/ and @TheCareer100. Follow @TheCareer100 on twitter if you ever plan on looking for another job and visit his blog for great career and social networking advice. While you are at it, follow @TheSocialExec on twitter, too. I welcome your comments to this thought provoking opinion.

 

Welcome to the hyper-competitive job market of The Great Recession. Finding a job today is about consistently hitting it out of the park. That means taking advantage of opportunities to do what most of your competitors have not. I suggest you start by rethinking your static two-page resume and starting a blog instead.

Three reasons why your resume is dead on arrival:

1. Employers are inundated with resumes and they all basically look same
2. Even well-written resumes too often look like a self-written obituary
3. A resume will never capture everything you have to offer

Three reasons why a blog gives your search new life:

1. Supplementing your resume with a blog shows you know how to be distinctive
2. Blogs allow employers to dig deeper for a broader understanding of what you can offer
3. Blog posts allow you to focus on the present and future of your industry, rather than the past

You know that networking, not submitting resumes to job posts, is the only way to land a job. You’ll see few tools are more effective than blogs at building communities and communicating with your network.

Three ways to network with your new blog:

1. Rather than send the, “Is the position still available?” email, instead send potential employers an interesting blog post relevant to their industry
2. Rather than send another “I’m looking for work” email to your network, instead send a topical blog post that sparks conversations and keeps you top of mind
3. Rather than limiting yourself to personal contacts, instead build a thriving audience that spreads your message and attracts unexpected opportunities.

I worked diligently to expand my professional network during my recent stint in transition. After several months and more than 400 personal contacts later I got tired of emailing my resume with appeals for introductions. I wanted to turn the tables and instead keep my name top of mind by contributing something of value. My idea was to start a blog highlighting information my network could use to shorten their time in transition. However, there are thousands of other topics, both industry specific and general, available to you depending on your goals.

The two-page resume we’ve grown to depend on will eventually go the way of the dinosaurs, music stores and newspapers. Now’s the time to start experimenting with a free and simple to use blog service like WordPress, which also happens to integrate easily with your LinkedIn account. It’s easier than you think.

Think I’m way off about the end days for resumes? Start a blog!

 

Dear Recruiter On Twitter

Monday, May 18th, 2009

This next question is from @shaktispace and as a fellow entrepreneur, I have had the same difficulty.

She asks, “How can I sum up my 6 years of entrepreneurship as an asset instead of a hole in my career when I have gained business acumen, sales and management experience, etc?”

My answer is:

You can do two things. One is to change the focus of your resume slightly for each position that you apply for to accentuate the skills you have gained as a business owner to match the keywords in the job description.

The second is to use your business skills to network like crazy. There will always be some companies and people that you cannot convince in a resume and cover letter that your hard won experience is just what they need to fill the position. Very often your resume is scanned by a junior employee or machine to weed you out. You can just get so far with a resume or cover letter alone. Sometimes, cover letters are not even read. There are too many applicants to give each one such a careful review. Often companies do not want someone who could learn the position quickly, but someone who has done what they are looking for exactly, and for the last few years.

So, use the creativity that made you start a business and network both online and in person.

You have to be just that more persistent and I speak from personal experience.

Have Hiring Managers Stopped Reaching Out To You On The Job Boards?

Tuesday, May 12th, 2009

When you first started looking for a new position, recruiters and hiring managers were reaching out to you frequently, now there is no activity. Is it the job market or could it be

Today’s Tip:

Refresh your resume on the job boards.

When I go in to Monster, Dice, CareerBuilder and other job boards as a recruiter, I am given the option to see only resumes that are posted within the last 90, 60, 30, 7, or 1 day. This gives me a way to narrow my search and hopefully not see the same resumes again and again. But what if you have posted your resume 2 weeks ago and a hiring manager does a search for only the last 3 days? Your resume won’t turn up in the search results.

So, refresh your resume if you are still job hunting. This is a little trick that will get your resume seen more and just might get you a new job.

Taking It Off To Get The Job

Friday, May 1st, 2009

Heather Gardner is our guest blogger today. Heather is a Silicon Valley Recruiter and a Web 2.0 Maven. The first time I met Heather virtually, was in the business networking group, http://MyVirtualPowerForum/ which I have mentioned before. Her first post really stood out as honest and well written. The group was called a different name then, but I recommend going to this yahoo group with 9000 members and joining as a lot of business networking takes place there. (The founder Vincent Wright is an amazing resource.) Heather’s blog is http://heathergardner.wordpress.com/ and is called Heather Gardner’s Bloggity Blog. What a great name! And it is a great blog:

Last year I was contacted by a mid level manager for job search advice. Let’s call him Joe Jetson.

Joe’s plea for dialog with someone on the inside was compelling. He sounded desperate for help. I could tell right off the bat that he was talented and highly experienced, just down on his luck. I called Joe direct for a chat.

Joe needed insight from an internal recruiter on how he could improve his resume to catch the hiring manager’s attention and get him an interview.  He was looking for an opportunity to be considered for any marketing role.

For the past few years Joe had been working in various marketing roles, generally at the director level or above. He could run any department and execute all marketing campaigns with great success. But Joe wasn’t getting any interviews for the jobs he was applying to. None at all.

Joe had found plenty of openings for marketing manager and below, but despite his amazing cover letter he couldn’t seem to get that face to face. It was discouraging to this man with so much experience and talent. All Joe wanted was a chance to work in marketing no matter the level.

It was clear when I reviewed his resume and cover letter that Joe’s background and capabilities screamed “VP”. Why on earth would a director of marketing want to hire him for their manager opening? Joe would end up taking the director’s job someday and move up the ranks.  It just wouldn’t happen.

My advice to Joe was to tone it down. Have several resumes ready to send that would highlight his experience and background for each role he was going for. I know it sounds like a lot of work to have several different resumes, but so is the lengthy job search.  What doesn’t make sense to a perspective employer is why a VP of Marketing would want the admin role.

Don’t be uncomfortable to craft several hot versions of your resume. You have to feel comfortable taking on the roles you are applying to and if you can’t accurately state them on the resume you submit you can forget getting an interview. It’s going to show in your correspondence.

Remember, the resume is just to get your foot in the door - you will need to sell yourself during the interview. If you appear “over qualified” you might be missing out on some great opportunities just because of job titles.

My advice to those currently looking and not getting the interviews they’d like to take a lot at their first impressions. A poorly crafted resume may not be working and it might be time to hire that career coach or professional resume writer. I’m happy to recommend a few good ones in my own personal network.

Don’t be afraid to take it off, you might just be surprised how liberating letting go of a title can be.

What have you taken off in order to get the job?

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